Embedded Files
Crezco
Method:
Method:
We analysed over 26 user flows on Crezco’s app with a focus on identifying object naming inconsistencies and unfamiliar technical jargon.
Tools Used: Miro
We reviewed every heading, subheading and CTA on the Crezco app and noted any that felt confusing or unclear.
Tools Used: AirTable.
Analyzing the results:
Analyzing the results:
We presented our two main findings on AirTable:
Inconsistencies: Terms are either used interchangeably to describe the same thing, or the relationship between various objects is unclear
Technical jargon may be inaccessible technical and/or app-specific terms introduced without proper explanation in descriptions or context within UI components
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